Risk Intelligence & Life Safety Enhancements

Client Overview

A Fortune 100 Real Estate Organization manages a large portfolio of premier office and mixed-use assets across multiple U.S. regions. To ensure tenant and staff safety, the organization relies on mass communication systems for rapid alerts during critical events. When its incumbent platform repeatedly failed during emergencies, leadership prioritized finding a more reliable, scalable solution.

The Challenge

Before selecting a new provider, the organization faced several operational pain points with its incumbent system:

• Unreliable System: Repeated failures during emergencies, including major infrastructure outages, left tenants and staff without critical updates.

• Loss of Confidence: Multiple incidents eroded trust among tenants and property teams.

• Compliance & Risk Exposure: System failures undermined emergency preparedness and insurance requirements.

• Escalating Costs: Continued investment in a platform that delivered little value.

The organization needed a solution that could guarantee message delivery, restore trust, and deliver greater value at scale.

Our Approach

We conducted a structured vendor review process to evaluate available options and align on the most effective solution:

• Vendor Review: Shortlisted four providers, ultimately narrowing down to two based on capability and cost.

• Feature Evaluation: Compared multi-channel messaging, reliability, support services, reporting, and scalability.

• Stakeholder Engagement: Conducted demos with property and senior property teams to assess usability and tenant experience.

• Cost-Benefit Analysis: Evaluated solutions against both technical requirements and financial impact.

The Process

1. Assessment: Investigated repeated failures of the incumbent provider and gathered tenant/staff feedback.

2. Vendor Vetting: Eliminated low-performing options based on peer referrals and prior performance.

3. Comparison: Conducted side-by-side evaluation of two finalist vendors on cost, reliability, and functionality.

4. Selection & Legal Clearance: Chose the preferred vendor after feedback, cleared legal and cybersecurity reviews.

5. Implementation: Deployed the new system across two U.S. regions within three weeks, including training and onboarding.

Results

• Restored Confidence: Tenants and staff regained trust in emergency communications.

• Cost Savings: Achieved $36,000 in annual savings while expanding functionality.

• Rapid Rollout: Completed deployment and training across two regions in just three weeks.

• Operational Readiness: Improved compliance posture and established a scalable framework for future expansions.